ClosedOperationsUganda
Internal Operations / Sales Operations Lead
Keep sales administration, order tracking, customer follow-up, and internal reporting moving cleanly.
Role details
Mission
- Turn commercial activity into accurate records, timely follow-up, and reliable operating visibility.
First 30 / 90 / 180 Days
30 days
- Map enquiry, quotation, order, delivery, and follow-up records.
- Create clean trackers for sales and operations handoff.
90 days
- Improve quotation turnaround and follow-up discipline.
- Support monthly sales and operations reporting.
180 days
- Build repeatable sales-operations routines that can support additional territories.
- Reduce missing information across customer and order records.
Responsibilities
- Manage CRM-like records, quotations, order handoffs, and follow-up reminders.
- Prepare sales activity and customer reports.
- Coordinate between sales, warehouse, and accounts teams.
- Keep records accurate and audit-friendly.
Required Experience
- Sales operations, internal operations, administration, or customer operations experience.
- Strong spreadsheet and process discipline.
- Clear written communication and attention to detail.
Preferred Background
- FMCG, distribution, logistics, or retail administration.
- Experience supporting B2B sales teams.
- Comfort with lightweight CRM or operations tools.
KPIs
- Quotation turnaround
- Follow-up completion
- Record accuracy
- Sales handoff quality
Case Exercise
- Shortlisted candidates may complete a sales-operations tracker and prioritization exercise.
- Compensation is to be confirmed with shortlisted candidates.
- Apply through the website form and include examples of operations tools or trackers you have maintained.